Privacy
This privacy policy applies to the data processing carried out by Veigatours.pt. Please read it carefully, as it contains important information about the processing of your personal data and the rights you have under current regulations on the subject.
We reserve the right to update our privacy policy at any time, motivated by business strategy decisions as well as to comply with any legislative or jurisprudential changes. If you have any questions or need clarification about our Privacy Policy or your rights, please contact us through the channels indicated below.
You declare that the data you provide to us, now or in the future, is correct and true, and you agree to notify us of any changes to it. If you provide personal data of third parties, you agree to obtain the prior consent of those involved and inform them about the content of this policy.
In general, the fields in our forms that are marked as mandatory must be completed in order to process your requests.
1. Who is responsible for processing your data?
Unless specifically indicated otherwise, the entity responsible for processing the data collected on the website www.veigatours.pt (hereinafter, the "Website") is Vitor Veiga, Serviços de Turismo, with address at Rua do Ribeiro nº10, Fundão, Portugal.
2. What personal information do we collect?
The data we process is obtained from:
- In the forms you fill out and the requests you make on the web, for example, when you register, agree to receive our newsletters, request a quote, or purchase a trip. We also process the data included in requests and inquiries we receive by email or through our telephone customer service center.
- Profiles and analyses obtained from the browsing activity of web users, whether registered or not.
- From your participation in our commercial campaigns, for example, in contests or promotions.
- From the social profile you chose to log in with on our website.
The data we obtain is provided directly by you, or by third parties who process requests on your behalf, for example, the reservation holder, the company you work for, or other travel agencies.
The categories of data we typically deal with consist of:
- Identification and contact information, identity card, or passport;
- Personal information such as language, gender, date of birth and nationality;
Economic data and transactions;
- Data relating to your browsing, for example, the IP address from which you connect to the website, weblogs, pages visited, or actions performed on the website. For this purpose, we use cookies and similar technologies, which may involve monitoring your browsing. More information about our cookie policy can be found at www.veigatours.pt/cookies/.
- Only with prior consent can we determine the approximate location of our users to tailor website content accordingly. This location is derived from analyzing your IP address and/or your Internet service provider's location, and therefore does not allow us to know your exact location at any time. We do not associate location data with identified users.
- Data relating to your booking history and contact with the group;
- Commercial monitoring data and, where appropriate, data relating to commercial preferences and profile.
- Identification and contact information obtained from the social profile you used to log in to our website. This data is processed solely for this purpose.
- Data generated by your use of social media that you have chosen to share with us (e.g., likes and comments).
3. Why do we process your data?
We process our customers' and users' data for the following purposes:
- Managing customer relationships;
- To process your requests and provide the contracted services;
- To evaluate the quality of our services. For quality assessment, we may send satisfaction surveys, although completing them is not mandatory;
- To fulfill our legal obligations, for example, in accounting and tax matters.
Web user data is also processed for the administration, management, and control of the website itself and its restricted access areas, for statistical purposes, and to improve the website and our services.
For security and quality control reasons, calls made to our call center and our operators may be recorded. If you do not want the call to be recorded, you must indicate this to the operator who answers your call.
We process our customers' and users' data for the following business purposes:
- To send commercial communications to our clients and users. These communications refer to products or services marketed by veigatours.pt and related to the following sectors: tourism, automotive, leisure, art, culture, training, telecommunications, finance and insurance.
With your consent, we will create a business profile based on your bookings and the data you provide on the website, so that our offers and commercial communications are tailored to that profile. No automated decisions are made based on our customers' profiles.
- If you requested a quote or started a booking process online or through our Call Center without completing it, the data you provided may be used for commercial monitoring of your order. For this purpose, our operators may contact you by email or phone, for example, to resolve any issues in the booking process.
- If you participate in our promotional campaigns, your data will be processed for their management and control. Participation in our promotions implies your consent to the processing and transfer of your data, within the scope and under the conditions indicated in the regulations governing the specific campaign in which you participate, and said consent is an essential requirement for your participation. Depending on the operational aspects of the specific promotion in which they registered, the data of participants or winners may be published on the veigatours.pt website, social networks, or media outlets. In the case of contests and raffles, the personal data of the winners, necessary to correctly enjoy the prizes, will be communicated to the suppliers of the same, and the participants will necessarily consent to the respective international transfer of their personal information when said suppliers are located outside the European Economic Area.
4. To whom can we share your data?
As a general rule, we will only share your information with your prior consent, and when necessary for processing your requests, providing contracted services, or fulfilling our legal obligations.
In particular:
- For the correct processing of requested reservations, the data included in the reservations will be communicated to the suppliers of tourist services included in the travel contracts and/or to companies that manage global reservation systems, such as AMADEUS GLOBALTRAVEL DISTRIBUTION; This may imply the international transfer of your data when these companies are located outside the European Economic Area.
We may also share operational data with fraud detection platforms to detect and prevent fraudulent payments or bookings.
We may use technological solutions or services provided by companies outside the European Economic Area for certain website functionalities. In this case, we will adopt appropriate measures to ensure an adequate level of protection for personal data. In particular:
It should be noted that all information found on blogs, forums, or other participatory tools available on the web becomes public information, therefore users should exercise special caution when deciding to post comments or share their personal information.
The use of such participatory tools is subject to the conditions described below.
You agree to make proper use of the web comment posting functionality and, in particular, but not limited to, not to enter data and/or comments that:
- Engage in illicit, illegal activities or activities contrary to good faith and public order;
- Disseminating content or propaganda of a racist, xenophobic, pornographic nature, promoting terrorism, or violating human rights;
- Contain content that implies a violation of intellectual and industrial property rights;
- Attack the image of others;
- Introduce or spread computer viruses, or any other physical or logical systems that may cause damage to the systems, into the network;
- Use other users' email accounts or personal data and modify or manipulate their messages.
We reserve the right to remove or not publish any comments and contributions that do not comply with the aforementioned limits and, especially, those that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or security, or that, in our opinion, are inappropriate. We are not responsible for information stored at the request of users and, in particular, with regard to the opinions expressed, nor for the accuracy, quality, reliability and correctness of the information that users include. Notwithstanding the above, individuals whose personal data is included in comments or publications on the Web may request, at any time, the cancellation of said data, as indicated in the section "What are your rights?".
5. Legal basis for data processing
The basis for processing your data is the management of the legal relationship established with you, the provision of requested or contracted services, and compliance with legal obligations, especially applicable regulations in accounting and tax matters, tourism, or traveler safety and control.
The following data processing operations are based on the existence of a legitimate interest:
- The management of web security and our call center, as well as the adoption of fraud detection and prevention measures, is based on our legitimate interest in ensuring the security of our systems and transactions.
- The collection of statistics and quality control data, including call recordings for our call center, is based on our legitimate interest in evaluating our services.
- The commercial monitoring of your requests, the sending of commercial communications, and the consolidation of the commercial databases of veigatours.pt are based on our legitimate interest in promoting the products or services marketed by our partners, as well as on your consent to receive said communications by electronic means.
The following data processing is based on your consent, and withdrawing your consent will not affect the provision of contracted services:
- The creation of commercial profiles for sending offers and commercial communications is based on the consent we request from you;
- Creating browsing profiles based on information obtained from cookies or similar technologies.
6. How long will we keep your data?
In general, we retain your data for the duration of your relationship with us and, in any case, for the periods stipulated in applicable legal provisions, for example, in accounting and tax matters, and for the time necessary to address any potential liabilities arising from data processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected. Specifically:
Access logs to restricted areas of the web will be deleted in the month they are created. Browsing-related information will be deleted as soon as the web connection is completed and statistics are compiled.
Data processed for commercial purposes, including commercial profiles, will remain in effect until its deletion is requested. Documents containing evidence of your consent to the processing of your data for these purposes, such as electronic form submission records, will be kept for the entire duration of the data processing and applicable limitation periods.
7. What are your rights?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it.
Once you are registered on the website, you will be able to view your booking history, as well as access your profile and update the information you provided when you registered.
You can also request that your data be corrected when it is inaccurate, or that incomplete data be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Under certain circumstances, you may request the restriction of the processing of your data. In that case, we will only process data inherent to the formulation, exercise or defense of claims, or for the protection of the rights of other persons. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In that case, we will cease processing the data, except for legitimate and compelling reasons that override your interests or rights and freedoms, or for the formulation, exercise or defense of claims.
Similarly, and under certain conditions, you can request the portability of your data, so that it can be transferred to another data controller.
You can revoke the consent you gave for certain purposes, without affecting the legality of the data processing, based on the consent given prior to its withdrawal.
To request the cessation of data processing for commercial purposes, you can:
- Update your preferences in your profile, accessible from your web account;
- Send an email to the following email address: geral@veigatours.pt;
Use the link provided for this purpose in our newsletters.